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At Elite Card Lounge, we want you to be satisfied with your purchase. If you are not completely happy with your order, we are here to help.
1. Return Period
You have 30 days from the date you receive your order to request a return.
To be eligible for a return, the item must be:
- Unused and in its original condition.
- In its original packaging, where applicable.
- Accompanied by proof of purchase or your order number.
Items that are damaged, altered, or used beyond what is necessary to inspect them may not be eligible for a return.
2. How to Request a Return
To start a return, please contact us with your order number and a description of the reason for your return.
Contact information:
- Brand: Elite Card Lounge
- Website: elitecardlounge.shop
- Address: 850 Northlake Dr, Coppell, TX 75019, USA
- Phone: +1 817-799-7522
Please do not send items back without contacting us first. We will provide return instructions if your request is approved.
3. Return Shipping
Unless the item is defective, damaged, or incorrect, the customer is responsible for return shipping costs.
If you received a defective, damaged, or incorrect item, please contact us as soon as possible. We will review the issue and, where appropriate, provide a replacement, refund, or return-shipping solution.
4. Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method within 14 days of the return being approved.
Please note that your bank or payment provider may require additional time to process and display the refund.
5. Late or Missing Refunds
If you have not received your refund after the stated processing period:
- Check your bank account or payment provider.
- Contact your card issuer or payment service.
- If you still have not received your refund, contact us at the information above.
6. Exchanges
If you need to exchange an item, please contact us first. Exchanges are subject to product availability. If the requested item is unavailable, we may offer a refund or another suitable solution.
7. Non-Returnable Items
Certain items may not be eligible for return, including:
- Gift cards.
- Personalized or customized products.
- Items marked as final sale.
- Products that cannot be returned for hygiene or safety reasons, where applicable.
8. Order Cancellations
If you wish to cancel an order, contact us as soon as possible. We will do our best to accommodate cancellation requests before the order is processed or shipped. Once an order has been shipped, our standard return policy applies.
9. Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us promptly with your order number and, where possible, photographs of the item and packaging. We will review the issue and work with you toward an appropriate resolution.
10. Contact Us
If you have any questions about returns or refunds, please contact us:
Elite Card Lounge
850 Northlake Dr
Coppell, TX 75019
USA
Phone: +1 817-799-7522
Website: elitecardlounge.shop